Privacy Policy
This Privacy Policy explains how AT Tile & Stone may handle information collected through its website and related enquiries.
1. Scope of this notice
This Privacy Policy explains the categories of information that may be collected through the AT Tile & Stone website, the purposes for which it may be used, and the choices available to visitors and people who submit enquiries.
It covers website visitors, prospective customers, people contacting the business, and other individuals whose information is provided through this website. Separate project documentation may provide additional privacy information where needed.
2. Who is responsible for information
AT Tile & Stone is the name used on this website. Requests about information submitted through the website can be made using the Contact Us page.
For a specific project, additional contact arrangements may be provided directly in the project correspondence or contract.
3. Information you choose to provide
When you complete a contact or estimate form, the website may collect details such as your name, email address, telephone number, project location, description of the work, preferred schedule, photographs, and other information you voluntarily submit.
Please do not include Social Security numbers, bank account credentials, medical details, or other sensitive information in ordinary website enquiry forms.
4. Technical and usage information
Website hosting, security, and diagnostic systems may automatically process information such as IP address, browser and device type, operating system, requested pages, timestamps, referrer data, errors, and basic interaction records.
If optional analytics, social media integrations, or similar technology is installed, additional information may be collected as described in this notice and the Cookie Policy.
5. How information is collected
Information may come directly from you through forms, email, telephone, or messages; from other people involved in the same project when reasonably necessary; and automatically from systems used to deliver and protect the website.
Information may also be provided by a property owner, designer, general contractor, or other person acting with appropriate authority in connection with a requested project.
6. Responding to enquiries and estimates
Contact details, project descriptions, and any submitted images may be used to respond to questions, assess the requested work, prepare or refine estimates, arrange an appropriate follow-up, and communicate about scheduling.
Providing requested information is generally voluntary, but the response may be limited if important project details are missing.
7. Performing and administering agreed work
Where a customer chooses to proceed, information may be used to coordinate appointments, access requirements, materials, services, change orders, invoices, payment status, quality issues, and follow-up communications.
If payment processing is handled by a third-party service, that service’s own notices and terms may also apply.
8. Recordkeeping and legal obligations
Relevant contracts, invoices, correspondence, transaction records, and business records may be retained where reasonably needed for accounting, taxes, compliance with law, insurance matters, or establishing and defending legal claims.
Retention depends on the type of information, the purpose for collection, and any applicable statutory period; there is no single universal retention period for every record.
9. Project photographs and media
Photographs or plans sent with an enquiry may be reviewed to understand the project. Images of customers, private property, or identifying details should not be used publicly without an appropriate legal basis and any permissions required in the circumstances.
Submitting a photograph with an estimate request does not automatically grant a public marketing license.
10. Service communications and optional marketing
Contact information may be used for messages relating to your enquiry or agreed project. Promotional communications, if used, will be handled in accordance with applicable marketing rules and any required choices or opt-out mechanisms.
You can ask to stop optional promotional messages through the contact page, subject to continued communications reasonably needed for an existing transaction.
11. Website security and operational diagnostics
Technical information may be used to deliver content, prevent automated abuse, troubleshoot performance issues, investigate suspected misuse, and maintain website security.
Access to personal information should be limited to authorized personnel and service providers with a legitimate need for it.
12. Cookies and similar technology
Cookies, local storage, and similar browser technologies may support required site functions, protect forms, remember choices, or, where enabled, provide analytics or third-party functionality. More information appears in the Cookie Policy.
Any optional tracking or targeted advertising activity must be evaluated separately and configured consistently with this notice and applicable law.
13. Sharing information with service providers
Information may be shared where reasonably necessary with hosting platforms, form and email delivery providers, technical support, communications services, payment processors, accountants, insurers, suppliers, subcontractors, and professional advisers.
It may also be disclosed when required by law, to protect rights or safety, or as part of a legitimate business transfer where permitted. The actual list of providers depends on the technology and services used.
14. Third-party websites and social channels
Links to outside websites, map services, review sites, or social platforms lead to services we do not control. Those services may collect information under their own privacy notices when you visit them.
If maps, videos, or other external content are embedded, their providers may receive technical information and use cookies according to their own privacy practices.
15. Selling data and targeted advertising
Any sale of personal data, processing for targeted advertising, or profiling subject to consumer opt-out rights must be disclosed and supported by required notices and choices before such processing is enabled.
You can contact us through the website with questions about marketing practices or privacy choices.
16. Texas privacy rights
Where the Texas Data Privacy and Security Act applies to the organization and the relevant processing, eligible Texas residents may have rights to confirm processing, access their personal data, correct inaccuracies, request deletion, obtain certain portable data, and opt out of specified processing such as targeted advertising or data sales.
Applicability and exceptions depend on the business and type of information. A request or question can be submitted through the Contact Us page; any required verification, response, refusal explanation, or appeals process will be handled under applicable law.
17. Privacy rights in other jurisdictions
Visitors may have additional rights under applicable state or federal law depending on their residence, the business’s operations, and the data involved. Such rights may include access, correction, deletion, or objection to certain uses.
Requests will be considered under the laws that actually apply. No right or deadline is described here as universal to every visitor.
18. Children and sensitive information
This website describes property improvement services and is not intended for children to submit personal information. We ask that sensitive personal information not be sent through general enquiry forms.
Where information concerning a child or other sensitive information is unexpectedly received, its use and retention should be limited to what is appropriate and legally permitted.
19. Security measures
Reasonable administrative, technical, and organizational safeguards should be used to reduce the risk of unauthorized access, alteration, loss, and disclosure. No internet transmission or storage system can be guaranteed completely secure.
Visitors should avoid sending passwords or financial account details through unencrypted messages or ordinary enquiry forms.
20. Information retention and deletion
Information should be kept for as long as necessary for the relevant enquiry, contracted services, accounting, legal obligations, dispute handling, or other legitimate purposes, then deleted or de-identified when appropriate.
The ability to delete a record may be limited where it is still needed for a valid legal obligation, a contract, security, or a lawful exemption.
21. International hosting and service providers
Website and communication providers may process information in different US states or other countries. Where cross-border processing is relevant, appropriate contractual, security, or legal safeguards should be evaluated for the actual service provider.
This policy does not assert the use of any particular international data center or vendor without confirmation.
22. Changes to this notice
This notice may be updated when the website, processing purposes, vendors, or applicable laws change. Material changes should be communicated where required by law, and the date of the latest version appears below.
An updated notice does not retroactively authorize a new use of personal information where additional notice, consent, or another legal basis is required.
23. Contact and privacy requests
Questions about this notice or requests relating to personal information should be sent through the Contact Us page on this website. Please describe your request clearly, but do not include sensitive identification documents in an ordinary message.
If a specific privacy law requires an additional request, appeal, or opt-out method, that method must be made available when the law applies to the business.
Questions? Contact AT Tile & Stone.
Last updated: October 24, 2026.
