Terms & Conditions
These Terms & Conditions explain website use and the general framework for proposed tiling work with AT Tile & Stone in Texas.
1. About these terms
These Terms & Conditions describe the general rules for using the AT Tile & Stone website and the framework for tiling services when those services are separately agreed with a customer. A written estimate, proposal, scope of work, change order, invoice, or other signed agreement may contain additional project-specific terms.
If a project-specific written agreement conflicts with this general website document, the mutually agreed project-specific terms control to the extent permitted by applicable law. Browsing this website does not by itself create a contractor-customer relationship.
2. Estimates, proposals and accepting work
Pricing and proposed schedules are based on the information available at the time, including measurements, site conditions, drawings, photographs, material selections, and access requirements. Estimates may change if site conditions or the requested work differ from what was originally described.
Work is accepted only when both parties agree to a defined scope and the applicable price or payment arrangement. A website enquiry or request for a quote does not guarantee availability, scheduling, or acceptance of a project.
3. Prices, taxes, deposits and payment
Any agreed proposal or invoice should identify the applicable prices, milestones, deposits, payment methods, and due dates. Sales and use taxes, where applicable under Texas or other relevant law, will be addressed in the project-specific documents.
Deposits, cancellation fees, and any retainers will be governed by the agreement provided for the individual project and applicable law. No website statement makes every deposit automatically nonrefundable.
4. Scheduling, cancellation and rescheduling
Customers who need to cancel or change agreed work should provide notice as soon as practicable. Cancellation or rescheduling charges, if any, will be determined by the written agreement and applicable law, taking account of documented work, specially ordered materials, and commitments already made.
Any specific right to cancel depends on the circumstances of the transaction and applicable law. This website does not promise a universal fourteen-day cancellation period.
5. Changes to the agreed scope
Changes requested after a project begins may affect material quantities, labor, access needs, price, and completion dates. Substantial changes should be described and approved in writing before the additional work proceeds.
If conditions discovered during installation create a safety concern or make the original scope impractical, the affected work may need to pause while the issue and next steps are discussed.
6. Property access and site readiness
Customers should arrange safe, reasonable access to the agreed work area at scheduled times and disclose any known access restrictions, building rules, occupancy requirements, pets, utilities, hazardous materials, or other conditions affecting the project.
Unless a written scope says otherwise, moving valuable or fragile personal items out of the immediate work area remains the property owner’s responsibility. Work may be delayed where conditions are unsafe or the site is not ready.
7. Existing surfaces and hidden conditions
Tile installations depend on the condition and suitability of the substrate, framing, flooring, waterproofing, and surrounding construction. Removing an existing finish may reveal moisture damage, cracks, movement, unsuitable materials, or concealed systems that could not reasonably have been assessed beforehand.
Additional remediation or specialist work is not automatically included in the original scope unless expressly stated. Any required change will be explained and addressed through the agreed change process.
8. Materials, availability and natural variation
Ceramic, porcelain, natural stone, grout, and other products can vary by batch, dye lot, finish, texture, and lighting. Natural stone in particular may have visible variation that is intrinsic to the material.
Where a customer supplies products, the project agreement should clarify who is responsible for suitability, ordering quantities, shortages, returns, and defects. Material substitutions that materially affect the appearance, cost, or performance of a project should be agreed before use.
9. Layout, tolerances and appearance
Tile layouts depend on actual room dimensions, surface flatness, tile size and tolerances, grout joint requirements, and existing fixtures. Reasonable variations may be necessary where walls, floors, or framing are not square or level.
Product samples and website photographs may look different under other lighting conditions. Project-specific aesthetic choices and finishing details should be confirmed as part of the scope.
10. Bathrooms, wet areas and waterproofing
Wet-area work may require appropriate waterproofing methods, substrate preparation, movement accommodations, drainage, and compatibility with the selected materials. The agreed scope should identify what waterproofing or related work is included.
Unless expressly included, plumbing, electrical, engineering, structural repairs, and work performed by other licensed trades are outside the tiling scope. Customers should disclose any existing systems that may be affected before work starts.
11. Coordinating with other contractors
A project may depend on access or preparation work by plumbers, electricians, general contractors, designers, suppliers, or other trades. Delays or defective work by third parties can affect the tiling schedule and may require a revised scope.
Each contractor remains responsible for its own work as provided by the applicable agreement and law.
12. Estimated completion dates
Any estimated start or finish date may be affected by project changes, curing times, weather, deliveries, access, site readiness, inspections, and other conditions outside reasonable control.
A completion date is a firm contractual deadline only if the parties clearly agree to it in writing. Material changes or delays should be communicated and documented.
13. Workmanship and completion review
Customers should inspect completed work within a reasonable period and raise any concerns as soon as they become apparent. If a concern is reported, the parties should provide a reasonable opportunity to inspect and discuss an appropriate resolution.
Any workmanship standard, punch-list process, rework obligations, or acceptance criteria agreed for a project will be governed by its written scope and applicable law.
14. Cleaning, protection and disposal
Tile preparation and installation may produce dust, noise, packaging, and construction debris. Protective measures and final cleaning will be defined by the work scope and relevant site conditions.
Removal of old tile, disposal fees, waste hauling, or additional property restoration are included only when stated in the agreed scope.
15. Product warranties and any workmanship warranty
Manufacturer warranties, when available, are subject to the manufacturer’s terms and exclusions. A workmanship warranty applies only if one is expressly provided in the specific project documents.
No warranty period, certification, license, or experience claim is created by these website terms. Rights that cannot lawfully be disclaimed remain unaffected.
16. Customer-supplied information
When using forms or requesting a quote, please provide information that is accurate to the best of your knowledge and that you are authorized to share. Do not submit confidential financial data or sensitive personal information unless specifically requested through a secure method.
Photographs, plans, and descriptions are used to understand the enquiry and do not substitute for any site assessment needed before final pricing.
17. Photography and project information
Project images, illustrations, and examples on the website are intended to explain potential materials, layouts, and services. They do not guarantee that any specific visual result can be replicated at a different property.
Use of photographs from a customer’s property for public marketing should be subject to the required permissions and the project agreement. Website imagery should not be taken as a representation of project ownership unless expressly identified as such.
18. Website content and intellectual property
Unless otherwise indicated, website text, branding, layout, and other original content are provided for personal information about AT Tile & Stone and may not be republished for commercial purposes without permission.
Third-party photographs, marks, and materials remain the property of their respective rights holders. Reporting a rights concern through the website contact page is encouraged.
19. Acceptable website use
Visitors should not attempt to interfere with website operation, access restricted areas without authorization, submit malicious material, scrape private information, impersonate others, or use forms to send abusive or unlawful content.
We may take reasonable steps to protect the website from malicious traffic or misuse, subject to applicable law.
20. Third-party links and external services
The website may link to third-party sites, social platforms, mapping tools, or communication services. Those services operate under their own terms and privacy practices and may change without notice.
Providing a third-party link does not imply sponsorship, endorsement, or control of the linked service.
21. Website information and availability
We aim to keep website information useful and accurate, but service descriptions, illustrative photographs, geographic coverage, and availability may change. Website content is general information and does not replace the written terms of a particular project.
The site may occasionally be unavailable because of maintenance, technical problems, or events beyond reasonable control.
22. Liability and mandatory legal rights
Nothing in these terms is intended to exclude or limit liability or legal rights where doing so would be prohibited by applicable law. Any enforceable allocation of project risks or responsibilities should be set out in the agreement for the actual work.
These terms do not replace mandatory consumer protections, applicable construction requirements, or other laws governing services in Texas.
23. Events outside reasonable control
Work may be affected by severe weather, material shortages, transportation disruptions, utility interruptions, site closure, unexpected damage, or other events beyond reasonable control. The parties should communicate promptly and make reasonable efforts to reduce disruption.
Any rights to suspend, terminate, or extend an agreed project schedule are determined by the project contract and applicable law.
24. Questions and dispute resolution
Questions or concerns about a proposed or completed project should first be raised through the Contact Us page so the relevant work details can be reviewed. If a dispute cannot be resolved informally, the applicable project contract and governing law determine available remedies.
Nothing in this document requires binding arbitration, waives a right to jury trial, or imposes an exclusive forum without a separate enforceable agreement.
25. Applicable law, updates and contact
For work undertaken in Texas, Texas law will generally be relevant, subject to applicable federal law and any other mandatory laws. The project agreement will identify any specific requirements, responsibilities, and terms applicable to the work.
We may revise these website terms when necessary. For questions, please use the website’s Contact Us page. The current version is identified by the date below.
Questions? Contact AT Tile & Stone.
Last updated: October 24, 2026.
